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Unified customer-experience management software for social media, marketing, and customer service at large enterprises.
Unified customer-experience management software for social media, marketing, and customer service at large enterprises.
Earns subscription fees on annual or multi-year contracts, with large brands buying modules for social publishing, listening and customer care on one platform, plus some setup services. Adding modules to existing customers is the main growth route, with the customer-service and AI products increasingly the focus.
Moat: narrow (switching costs, installed base). A single unified platform across dozens of social/CX channels is costly to unwind.
Headquarters: New York, New York, US · Founded: 2009 · Employees: 3,258
Size Sprinklr (CXM) is a United States Information Technology company (Packaged Software) with a market value of $1.55B, the 1972nd largest of 3,117 United States companies the cockpit tracks. Shares closed at $6.67 on 6 Nov 2026.
Performance Over six months the shares gained 25.1%, against -3.5% for the median peer and -1.1% for the United States market (cap-weighted) — 5th highest of 21 in its peer set.
Growth Revenue grew 6.3% over the last twelve months (peer median +10.3%); the operating margin is 5.5% (peer median 10.2%).
Valuation It trades at 13.0× forward earnings against a peer median of 24.7× (7th cheapest of 20).
Price implies For today's price to make sense, revenue must grow about 5% a year for seven years (Req g). Recent delivered growth is +17%, so the hurdle is -12 pp: the price already allows for a slowdown.
Capital Return on invested capital runs 27.6 points above its cost of capital (8.1% WACC).
Backlog Backlog (remaining performance obligations) was $1.03B at 31 Jul 2026, up 11% on a year earlier — 1.2 years of trailing revenue. Backlog detail →
Short interest Short interest is 8.7% of the free float (15 Oct 2026).
Next results Next results expected around 9 Dec 2026 (exchange calendar; dates can move).
| TTM | FY2025 | FY2024 | FY2023 | FY2022 | |
|---|---|---|---|---|---|
| Revenue | $873M | $857M | $796M | $732M | $618M |
| Revenue growth | — | +8% | +9% | +18% | — |
| Gross profit | $573M | $578M | $574M | $553M | $454M |
| EBITDA | $67.1M | $78.2M | $45.4M | $53.7M | -$32.6M |
| Net income | $23.2M | $22.9M | $122M | $51.4M | -$55.7M |
| Free cash flow | $110M | $142M | $59.2M | $51.1M | $10.2M |
| Capital expenditure | $18.5M | $17.3M | $18.4M | $20.3M | $16.4M |
| Total debt | $41.4M | $46.7M | $48.7M | $33.3M | $16.8M |
The default views of Competitor Analysis ▸ Charts, drawn from the same data. Open them in the cockpit to change the axes, pin companies and read every value.
| Company | Market cap | 6M return | Revenue growth | Op. margin | Forward P/E | Req g |
|---|---|---|---|---|---|---|
| Sprinklr CXM | $1.55B | +25% | +6% | 6% | 13.0× | 4.8% |
| Salesforce CRM | $176B | +18% | +11% | 22% | 14.6× | 13.7% |
| NICE Ltd. Sponsored ADR NICE | $5.87B | +4% | +8% | 17% | 7.8× | -0.7% |
Peer set: Industry: the same industry and sector in any market, nearest in size. This is the same default set the interactive Competitor Analysis opens with.
| Measure | CXM | Peer median | Rank in peer set |
|---|---|---|---|
| 1-month return | +23.1% | +3.3% | 3rd highest of 21 |
| 6-month return | +25.1% | -3.5% | 5th highest of 21 |
| Distance from 52-week high | -19.4% | -34.4% | 5th highest of 21 |
| Revenue growth (TTM) | +6.3% | +10.3% | 8th lowest of 21 |
| Operating margin | 5.5% | 10.2% | 7th lowest of 21 |
| Forward P/E | 13.0× | 24.7× | 7th cheapest of 20 |
| Growth the price implies (Req g, 7 yrs) | 4.8% | 13.4% | 7th least demanding of 15 |
| Growth delivered (Del g) | +17.2% | +11.1% | 6th highest of 15 |
| Hurdle (Req g minus delivered) | -12.4 pp | -2.2 pp | 6th least demanding of 15 |
| ROIC minus cost of capital | +27.6 pp | +1.1 pp | 3rd highest of 19 |
| EV / EBITDA | 16.9× | 10.4× | 4th most expensive of 12 |
| Net debt / EBITDA | -6.2× | -1.1× | 2nd least indebted of 13 |
| Company | Market | Market cap | 6M return | Revenue growth | Op. margin | Forward P/E | Req g | Delivered g |
|---|---|---|---|---|---|---|---|---|
| Sprinklr CXM | United States | $1.55B | +25% | +6% | 6% | 13.0× | 4.8% | +17.2% |
| Paradox Interactive PDX.ST | Sweden | $1.54B | +6% | +13% | 6% | 25.3× | 20.8% | +4.1% |
| CloudWalk Technology 688327.SS | China | $1.54B | -28% | -47% | -165% | n/a | n/a | n/a |
| Digiwin 300378.SZ | China | $1.54B | -2% | +10% | 9% | 32.5× | n/a | n/a |
| Yusys Technologies 300674.SZ | China | $1.53B | -23% | -11% | 8% | 20.8× | 15.6% | +4.0% |
| MIXI 2121.T | Japan | $1.56B | +51% | +30% | 14% | 10.7× | -18.1% | +7.5% |
| KPIT Technologies KPITTECH.NS | India | $1.57B | -25% | +9% | 14% | 26.3× | 14.8% | +26.0% |
| YGsoft 002063.SZ | China | $1.51B | -16% | +5% | 13% | 31.0× | 16.3% | +8.9% |
| Weaver Network Technology 603039.SS | China | $1.59B | -8% | +2% | 12% | 29.1× | 15.8% | +9.0% |
| BlackLine BL | United States | $1.50B | -15% | +9% | 7% | 10.0× | 12.1% | +14.8% |
| Wuxi Boton Technology 300031.SZ | China | $1.50B | +8% | +22% | 2% | 32.5× | 30.2% | +5.6% |
| YOOZOO Interactive 002174.SZ | China | $1.61B | +9% | -1% | -20% | 24.7× | n/a | n/a |
| Fractal Analytics FRACTAL.NS | India | $1.49B | -27% | +19% | 12% | 41.5× | 31.4% | +18.5% |
| Phancy 6682.HK | Hong Kong | $1.48B | -45% | +42% | -5% | 88.0× | n/a | n/a |
| Nazara Technologies NAZARA.NS | India | $1.62B | +50% | -2% | 3% | 138.0× | n/a | n/a |
| Newborn Town 9911.HK | Hong Kong | $1.63B | -5% | +36% | 12% | 8.8× | -3.5% | +41.3% |
| Pagaya Technologies PGY | United States | $1.47B | +15% | +11% | 22% | 7.8× | 4.1% | +68.9% |
| Donnelley Financial Solutions DFIN | United States | $1.63B | +56% | +5% | 20% | 12.3× | -4.7% | -3.0% |
| Exzeo XZO | United States | $1.47B | +21% | +329% | 49% | 14.8× | -8.4% | +59.0% |
| PearlAbyss 263750.KS | South Korea | $1.47B | -44% | +114% | 40% | 7.1× | n/a | n/a |
| Systex 6214.TW | Taiwan | $1.46B | +54% | +34% | 3% | 16.6× | -12.4% | +13.1% |
Sprinklr reported $1.03B of remaining performance obligations at 31 Jul 2026, up 11% from a year earlier and down 1% from the previous quarter. That is 1.2 years of trailing revenue already under contract. Book-to-bill last quarter: 0.95.